Bilingual Executive Assistant at CGX Virtual Solutions

We (Torre) are helping CGX Virtual Solutions find a top candidate to join their team full-time for the role of Bilingual Executive Virtual Assistant.

Compensation:
USD 850 - 1.1K/month.

Location:
Remote (for Argentina, Colombia, Venezuela, Nicaragua, Honduras, El Salvador, Bolivia, Guatemala, Paraguay, Peru, Ecuador, Dominican Republic, Mexico, and Panama residents).

Mission of CGX Virtual Solutions:
"CGX Virtual Solutions is a company headquartered in Phoenix, Arizona with offices in Oregon, California and Arizona. The company’s mission is to help businesses and entrepreneurs succeed by providing them with reliable and efficient virtual assistants."

What makes you a strong candidate:
- You are proficient in communicative competence, decision-making, and problem solving.
- You are beginner in adaptability, attention to detail, customer service, and multitasking.
- Spanish – fully fluent.
- English – fully fluent.

Responsibilities and more:
We are looking for a Bilingual Executive Virtual Assistant to be the right hand of the business owner. This is a pivotal role where you will be entrusted with the day-to-day management and administration of our short-term rental properties. You will be responsible for ensuring that all operations run smoothly, allowing the owner to focus on broader business strategies. The ideal candidate is bilingual in English & Spanish, highly organized, proactive, and has the ability to work autonomously.

Key Responsibilities:
- Act as the primary point of contact for all guest inquiries on platforms like Airbnb and VRBO, responding promptly to secure bookings.
- Provide exceptional guest service by answering questions from upcoming and current guests.
- Manage and adjust pricing calendars on Airbnb and VRBO to optimize bookings.
- Schedule monthly cleaning services for all properties and coordinate with cleaning crews for early check-ins when possible.
- Set and manage door codes for guests, ensuring a seamless check-in experience.
- Oversee maintenance issues, coordinate repairs, and ensuring timely resolution.
- Track pool heating requests, apply charges and manage monthly payments.
- Handle all guest-related damage claims, gathering evidence, charging for damages, and following up on reimbursements.
- Send friendly check-in and check-out reminders to guests to ensure a positive experience.
- Maintain close communication with the property owner, providing regular updates on operations, guest experiences, and any issues that arise.

Qualifications:
- Proven experience in Project management or in an administrative executive role. (Desirable)
- Strong interpersonal and communication skills.
- Bilingual in English and Spanish, with the ability to communicate clearly in both languages.
- Ability to manage multiple tasks with a high level of efficiency and attention to detail.
- Problem-solving skills and the ability to work independently.
- Executive-level organizational and decision-making abilities.

Job benefits:
- Healthy work environment, Team Oriented, Opportunity for Professional Growth, Remote Workplace.