IT Desktop Support Specialist (Hybrid - Zone 13 / Remote)

Dear candidates,

TACSA Group Corporation is seeking a skilled and proactive IT Desktop Support Specialist to join our team under a Hybrid work model (Zone 13, Guatemala City / Remote)!

If you are passionate about technical support, enterprise troubleshooting, and working with top-tier technology stacks, we look forward to receiving your application!
What we are looking for:
Education: High School Diploma / Graduate (Media diversificada).

Experience: 1+ year in Desktop Support, Helpdesk, or Technical Support.

Language: Advanced English (spoken and written - C1/B2+).

Location/Modality: Hybrid (Availability to work remotely and on-site in Zone 13 when required).

Technical Skills:

Hands-on experience with ticketing systems (ServiceNow / SNOW).

Knowledge of Active Directory, FAC, and VPN configurations (FortiClient).

Experience installing and configuring corporate telephony/softphone tools: Avaya, Genesys Cloud.

Proficiency in Office 365 (Word, Excel, Microsoft Teams) and authentication/MFA apps.

Experience with Virtual Desktop Infrastructure (VDI): VMware, Citrix, Webex, and Amazon Appstream.

Troubleshooting skills for network connectivity (DNS, latency, firewall configurations).

Key Responsibilities:
rovide remote and on-site technical support via ServiceNow (SNOW) ticketing system.

Install, configure, and maintain corporate applications (Avaya, Genesys Cloud, Office 365, Teams, Amazon Appstream).

Configure VPNs (FortiClient) and resolve remote/local network connectivity issues (DNS, firewall, latency).

Manage user accounts, permissions, and access in Active Directory and FAC.

Setup, maintain, and troubleshoot Virtual Desktop Environments (VDI - VMware, Citrix, Webex).

Assist in onboarding, preparing, and provisioning computer equipment for new or replacement agents.

Document troubleshooting procedures and maintain knowledge-base guides to streamline incident resolution.
Schedule & Benefits:
Modality: Hybrid Work Model.

Schedule: Monday to Friday and Saturday (full-time)

What we offer:

Competitive salary and legal benefits.

Free employee parking (when working on-site in Zone 13).

Flexible hybrid setup.

Ongoing training in corporate technologies.

Opportunities for growth in the IT field.